Privacy Policy

WebFlames ("we", "our", or "us") operates the website web-flames.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information You Provide Directly

When you contact us via our contact form, email, or WhatsApp, we may collect:

• Full name and contact details (email address, phone number)
• Company name and project information
• Messages and correspondence you send us
• Billing and payment information (processed securely through third-party providers)

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version, operating system
• Pages visited, time spent, and referring URLs
• Device identifiers and screen resolution

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Send project proposals, invoices, and service updates
• Improve our website and services based on usage data
• Analyse traffic patterns and measure marketing effectiveness
• Comply with legal obligations and enforce our terms
• Detect and prevent fraudulent activity or abuse

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Cookies & Tracking Technologies

When you first visit our website, a banner asks whether you accept analytics cookies. No analytics cookies are set until you click "Accept", and you can change your choice at any time with the Cookie settings link at the bottom of every page.

• Your cookie choice (strictly necessary): We remember your choice in your browser's local storage (key wf_consent_v1, value "granted" or "denied") so we don't ask on every page. It stays in your browser and is never sent to us.
• Your theme choice (preference): If you switch between the light and dark theme with the button in the header, we remember it in your browser's local storage (key wf_theme, value "light" or "dark"). It stays in your browser, is never sent to us, and contains no personal information. Without a saved choice, the site uses the dark theme.
• Analytics cookies — only if you accept (Google Analytics 4, G-ZTMZHBL5RQ): The cookies _ga and _ga_<ID> help us understand how visitors use the site (pages viewed, approximate location, device and browser type). They expire after up to 2 years. If you reject, no analytics cookies are set; through Google Consent Mode v2, Google may still receive cookieless pings without identifiers that cannot be used to recognise you. You can also opt out with the Google Analytics Opt-out add-on.
• Advertising signals: We do not show ads on this website. Google Consent Mode v2 also keeps Google's advertising-related signals (ad storage, ad user data and ad personalisation) denied unless you accept.
• Security — reCAPTCHA (strictly necessary): On pages with our contact form, Google reCAPTCHA v3 protects the form against spam and abuse. It is needed for the form's security, may set its own cookies (such as _GRECAPTCHA), and collects hardware and software information that it sends to Google for analysis. See Google's Privacy Policy.

You can also delete or block cookies in your browser settings. Blocking strictly necessary storage may affect parts of the website, such as remembering your cookie choice.

4. Third-Party Services

Our website integrates with the following third-party services, each with their own privacy policies:

• Google Analytics — website traffic analysis
• Google reCAPTCHA — spam protection
• Google Fonts — typography rendering
• WhatsApp — direct messaging (operated by Meta Platforms)
• Payment processors — for client invoicing (if applicable)

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted to and from our website
• Restricted access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Receive your data in a portable format (data portability)
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at info@web-flames.com. We will respond within 30 days.

7. Data Retention

We retain personal data for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 2 years. After this period, data is securely deleted or anonymised.

8. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at info@web-flames.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: info@web-flames.com
• WhatsApp: +961 81 10 8998
• Address: Lebanon